australian seashells

home

shells

decoshells books information contact

ORDERING, SHIPPING & REFUNDS

Due to our large & frequently changing stock (last time we looked we had over one million specimen shells in stock, covering hundreds of families and genera) we cannot easily produce a complete catalogue or price list. Seashells are not a commodity like any other - they cannot easily be categorized. Our current price lists (see SHELLS page) are formatted for easy printout and will give you an idea of the wide range of specimen shells we are able to offer. Other areas of our business now include DECOSHELLS - for craft use or interior design, as well as Seashell BOOKS - these sections are also slowly expanding.

ORDERING BOOKS:

Please send us an e-mail with the name and number of publications you wish to order. Please include your mailing address or your post code, so we can send you a quote including shipping cost to your destination. To send us an order, please click on the contact link at the top of the page. Please also view the section on payments below. All BOOK prices are listed in AUD (incl. GST), as we mainly distribute seashell books to Australian shops and private customers.

ORDERING DECOSHELLS: (MINIMUM ORDER VALUE: $ 20.00 - incl. GST)

Please send us a simple e-mail stating the number and type of shells or starfish you would like to order. Please include your mailing address, so we can reply with a full quote, incl. shipping cost to your destination. All DECOSHELL prices are listed in AUD (incl. GST), as they are mainly intended for Australian customers. If you are ordering for a business, please send us your details via e-mail, thank you.

ORDERING SPECIMEN SEASHELLS: (MINIMUM ORDER VALUE: $ 20.00 - not incl. GST)

Please just send us and e-mail message stating the number and type of shells you would like to order. If you include your mailing address, we can reply with a full order quote, incl. shipping cost to your destination.

All SPECIMEN SHELL prices are listed in AUD (not incl. GST), as they are mainly intended for overseas collectors from around the world, where GST does not apply.

 

3 EASY STEPS: To avoid having to type all the details for every shell, just follow the 3 easy steps below. By not using an online ordering form, you can add your own remarks to your order (i.e. your colour or size preferences, etc.), wherever you like. Naturally you can also send us a handwritten fax or letter, but the method below will save you a lot of time!

1 - Open any pricelist and scroll down to your desired shell item. Select the text you want by clicking and highlighting the NAME & AUTHOR box as well as the complete rows below featuring location, description, grading and price of the shell you would like. To do this, just keep your left mouse-button pressed and drag your cursor down and across until all you want is selected, then release the mouse button. You will find the text you just highlighted still selected. If you make a mistake, no problem! Just left-click your mouse again anywhere else on the screen to de-select and try the same again until you get it right.

2 - Right-click your mouse on the highlighted text. From the pop-up menu, select "Copy" with a left-click of your mouse. This copies only your highlighted text.

3 - Go to our contact page and click on the e-mail link. A new e-mail window will open on your screen. Type a subject (i.e. "Specimen Order" or "Decoshells order" or "Book order") in the subject space. Then put your cursor in the message space. Right-click your mouse, select "Paste" from the pop-up menu with a left-click of your mouse. Your selected bit of text will now appear in your e-mail window. Write your own comments or questions regarding your order as you like.

Please include your name, mailing address (& phone), so we can include a shipping quote in our reply to you. Repeat steps for additional items from our lists and send your e-mail when you are ready.

NOTE:

You can also use WORD, EXCEL, etc. Simply open a new document in your word processing program and copy all your rows of text into that document. Then edit your text until you are happy with it, save the file and attach that document to the e-mail you are sending us.

Any species that is listed with many rows featuring different locations, descriptions and grading - and where you want to select only SOME or ONE of them, is best copied with ALL the info (NAME AND AUTHOR box AND ALL ROWS BELOW belonging to that species, INCLUDING THE ONE YOU WANT). Copy the whole lot in one swoop & transfer to your e-mail or document. Then just DELETE anything you don't want EXCEPT for the rows showing the shells you wish to order. To remove unwanted text, select and highlight the text you want to DELETE from your e-mail, right-click your mouse and choose "Cut" from the pop-up-menu.

If you have problems with the formatting, please don't worry about the way it looks - we can figure it out. We look forward to hearing from you!

PRICING:

All SPECIMEN SHELL prices (SHELLS page) are quoted as retail prices in AUD - not including GST, as they are mainly intended for export and to make ordering easier for our worldwide customers. If you are requesting SPECIMEN SHELLS from within Australia, please ask for a quote in Australian Dollars incl. GST.

All DECOSHELL and BOOK prices are quoted in AUD incl. GST, as they are intended mainly for our Australian customers. Important: GST 10% is applicable to all domestic Australian orders. Minimum order value in every case is AUD 20.00 (incl. GST).

WHOLESALE ORDERS:

We do not produce specific wholesale price lists, as we would like to offer discounts for large orders in general. If you order more than 10 pcs. of any particular SPECIMEN SHELL listing (same species, size, grading & price), additional discounts may apply. Please note that no further discounts are applicable to already heavily discounted "Wholesale Offers", as specified in our pricelists (i.e. Conidae, Olividae, etc.). We will happily send you our complete discount guidelines if required - simply ask us via e-mail for more information.

SHIPPING YOUR ORDER:

Before we ship your order, a pro forma invoice will be posted, faxed or e-mailed to you, showing the total amount of your order and a shipping quote based on your postcode or mailing address.

 

INTERNATIONAL SHIPPING:

Australia Post AirMail - If not indicated otherwise, we will use this shipping method for all international orders. This option has been the most efficient, reliable and cost effective method in the past 12 years (parcels to most destinations in Europe and the US will usually take about 7 business days or less from the date of shipping).

 

Insurance: To insure your parcel will add approx. AUD 8.10 per AUD 100.00 of value to the total amount - delivery is usually faster and against signature only - please advise if required.

EMS / DHL or equivalent courier - You can also request to have your order shipped via courier delivery (4 business days to most destinations worldwide). Please note that the cost of this service is approx. 2-3 times higher than AirMail postage, due to the high fees applying to any seashell merchandise clearing Australian customs and quarantine. If you have a preferred shipping company, please advise your account nr.

PLEASE NOTE: ALL PARCELS TO DESTINATIONS IN CHILE, ARGENTINA, PHILIPPINES, RUSSIA, ITALY and FRANCE now by INSURED AIRMAIL or EMS COURIER ONLY to ensure safe delivery.

 

Prices valid as of March 2008. More info on Australia Post charges for international shipping at: http://www1.auspost.com.au/pac/int_parcel.asp

 

DOMESTIC SHIPPING:

For all small / medium volume orders (satchel delivery), we recommend the following shipping options within Australia:

 

- Australia Post 500g satchel (prepaid - up to 500g  = AUD 5.83 (incl. GST), anywhere in Australia). The most economical shipping option for parcels up to 500g within Australia. Delivery time approx. 5 days outside WA.

 

- Australia Post 3kg satchel (prepaid - up to 3 kg = AUD 10.23 (incl. GST), anywhere in Australia). The most economical shipping option for parcels over 500g and up to 3 kg within Australia. Delivery time approx. 5 days outside WA.

 

For EXPRESS delivery of small / medium volume orders:

- Australia Post 500g EXPRESS satchel (prepaid - up to 500g  = AUD 8.14 (incl. GST), anywhere in Australia). Same size as the regular Australia Post  500g satchel, incl. bar code proof of shipping/delivery. Delivery time overnight (within overnight network only - see Australia Post website for more info) - delivery max. 3 days.

 

- Australia Post 3kg EXPRESS satchel (prepaid - up to 3kg = AUD 11.55 (incl. GST), anywhere in Australia). Same size as the regular Australia Post 3kg satchel, incl. bar code proof of shipping/delivery. Delivery time overnight (within overnight network only - see Australia Post website for more info) - delivery max. 3 days.

 

Prices valid as of March 2008. Complete information on Australia Post options & charges for domestic shipping at: http://www1.auspost.com.au/pac/aus_parcel.asp

 

 

PAYMENT METHODS (INTERNATIONAL):

 

We prefer direct VISA or MasterCard payments. This is by far the cheapest (direct currency conversion), fastest and most efficient method, used by well over 90% of all our overseas customers. Please E-MAIL or FAX (24-hr-FAX: +61-8- 940 99 689) your credit card details. For E-MAIL: Divide your data in 2 separate messages: Your name, mailing address and first part of your card number: 1234 5678 **** **** in the first, and: **** **** 9012 3456 plus card type & expiry date in the second e-mail. We will confirm the arrival of your data, process your payment and send your order at once - if possible on the same day. This simple direct method (without involving a 3rd party like i.e. PayPal) has worked without problems during the last 10 years. All your information will be treated confidentially - we have as yet never had any security problems with this method.
 
We accept International Money Orders (via Post Office only - NOT including Western Union payments) made out in Australian Dollars to AUSTRALIAN SEASHELLS PTY. LTD. Please send money orders to our mailing address (see CONTACT button at the top of the page). Please be aware that the post offices will charge you (and us) substantial fees for this service, which is however both secure and reliable.
 
We accept personal or bank cheques in Australian Dollars, USD (only 200.00 USD in value or above) and EURO, made out to AUSTRALIAN SEASHELLS PTY. LTD. - only with bank legible machine encoding on the lower edge (we cannot accept non-encoded cheques, sorry!)
 
We accept direct EFT bank transfers (AUSTRALIAN DOLLARS ONLY) to our business account at the NATIONAL AUSTRALIA BANK. Please contact us for our bank details. To convert your payment total amount from USD (or any other currency) to Australian Dollars (AUD), please note that we usually recommend the following currency converter website: The XE.com Universal Currency Converter

We accept cash payments (USD, EURO or Australian Dollars).

(Absolutely no AMEX, Diners, BankCard, EFTPOS, PayPal, B-PAY, Western Union - or other payment methods not listed above, sorry).

 

PAYMENT METHODS (AUSTRALIA):

 

We accept direct VISA or MasterCard payments. Please phone, fax or e-mail us with your card details. We will acknowledge receipt of your data, process your payment immediately as a standard telephone order and will get your shipment underway for you at once - if possible on the same day.

 

We accept direct EFT bank transfers of your Australian Dollar payment directly into our business account at the NATIONAL AUSTRALIA BANK. Please contact us for our bank details.

 

We accept Australian personal or bank cheques (Australian Dollars only) made out to AUSTRALIAN SEASHELLS PTY. LTD. 

 

We accept cash payments (Australian Dollars only).

(Absolutely NO Diners, AMEX, BankCard, EFTPOS, PayPal, B-PAY, Western Union - or any other payment methods not listed above, sorry).

 

REFUNDS / MONEY-BACK GUARANTEE:

PLEASE NOTE THAT WE DO NOT SEND SHELLS ON CONSIGNMENT. HOWEVER, WE OFFER A FULL MONEY BACK GUARANTEE FOR ALL OUR SPECIMEN SEASHELLS. IF YOU DO NOT LIKE THE SHELLS WE HAVE SELECTED FOR ANY REASON, YOU CAN SEND THEM BACK FOR A FULL REFUND OR EXCHANGE IF YOU WISH.

ADDITIONAL INFO:

Please find additional information on classification, grading and exchange of specimen shells on the information page.

HOME

Copyright © 2006 Australian Seashells PTY Ltd.
Last modified: 17-04-08